The table below outlines the failed payment reason codes. Some codes will result in your account being placed on Hold.
When this occurs, no further fees can be taken until the information required has been corrected. When this occurs, Intello reserves the right to not continue any work until updated payment details are provided and/or all outstanding payments are made.
Dishonour Codes - Bank Accounts:
Action required: Update payment details
Dishonour Codes - Credit Cards:
Action required: Update payment details
SMS Reminders:
It's possible to set up an SMS reminder for any direct debits we schedule.
The pre payment SMSF reminder reads:
“Just a reminder that ($x.xx) will be debited from your (Bank or
Credit Card) on (Date). Thanks INTELLO PTY LTD"
The Payment Reminders are sent at the following times:
9:00am - sent to any customers who are due to be debited the next day.
4:00pm - sent to any customers that have been added to our system during the day that did not receive the SMS at 9am with a payment due the next day.
7:30pm - sent to customers that have been added to our system after 4pm with a payment due next day
To turn your SMS reminders on, please email accounts@intello.com.au with your mobile number and we will update your details.