If you have set up security questions you will be able to reset MFA yourself.
If you haven't set up security questions, Intello clients can contact Intello to reset your account and to allow you to re-enable Multi-Factor Authentication.
If you are NOT an Intello client, please contact Class Support directly.
How to reset MFA yourself
After entering your Class logon details and clicking Login, the authenticator screen will open where you can enter your authenitcator code.
Instead of entering the code click on Reset MFA as shown below:
A screen will open where you will be prompted to answer two of the security questions you set up previously. Enter in the correct answers and click Submit.
For more information on how to set up your 3 security questions, please refer to this article: Edit Security Questions for Class MFA
The MFA setup screen will open as shown in 'Enabling multi-factor authentication' above. Please follow the steps on this screen to reset MFA.
If you need further help please refer to our Class MFA set up article.